As the Chief Operating Officer for Sutter Medical Foundation, Ms. Frei is responsible for overseeing all operational activities of the care centers and ancillary operations in Amador, El Dorado, Nevada, Placer, Sacramento, Solano, Sutter, Yolo and Yuba counties. Sutter Medical Foundation has more than 2,500 employees and 1,100 aligned clinicians across the nine-county region.
As an advocate of enhancing the quality, convenience and timeliness of patient care and service, Ms. Frei is committed to embracing technology to achieve those goals. She helped lead Sutter Health’s Project Transform Epic Migration (PTEM), which converted scheduling, registration, billing and other business processes from one system to EPIC systems so they can better integrate into patients’ existing electronic health records. She also provided instrumental support with transitioning aspects of front office work to Patient Service Call Centers. These centers provide convenient support by way of handling patient appointments, appointment requests from My Health Online, patient registration, general inquiries and new physician selection.
Ms. Frei has dedicated a significant portion of her career to quality improvement efforts, and has spoken at national conferences on the topic. She was the founding chair (2007-2010, 2012-present) of the California Patient Safety Action Coalition, a statewide coalition focusing on promoting the principles of a safety culture across the healthcare continuum
Ms. Frei holds an undergraduate degree in nursing and a graduate degree in business administration. She also completed the California Healthcare Foundation Healthcare Leaders Fellowship Program in 2005.