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Professional Communication

Leading and managing change requires a unique set of communication skills, focused on persuasion and buy-in. To get all the necessary individuals and teams on board, the leader must be able to: deliver a clear compelling message; understand how that message will be received by different audiences; tailor the message to overcome biases and/or objections; and build a systematic plan for delivering and reinforcing that message over time. In our Professional Communications programs, we give leaders practical advice about how to develop and deliver a message—whether one-on-one conversation skills (like how and when to have "difficult conversations") or institutional communication skills like stakeholder analysis, goal-based communications, or program development.