At ICLN, we draw our faculty from a range of industries and disciplines to bring our members the most current and useful strategies in leadership development. We start with experts in healthcare, people who bring decades of experience on the front lines of care. But because leadership is a complex challenge, we can often learn successful strategies by stepping back—and outside our comfort zone—to look at how those outside of healthcare have tackled similar problems.
We have put together a faculty that we believe brings our members the best of both worlds—the best of leadership thinking from inside and outside the healthcare industry.
- Julie Kliger, MPA, BSN, RN,CEO, Executive Director
Over the last 26 years Julie Kliger has established herself as a leading voice for patient safety and improved outcomes. Her work in addressing practice redesign in healthcare has been nationally recognized for its unprecedented achievements in reducing medication administration error and sepsis mortality.Ms. Kliger's most recent work concentrates on the critically important work of healthcare’s front-line clinicians. She launched Integrated Care Leadership Network (ICLN) with the support of the University of California at San Francisco's Center for Health Professionals, with the work beginning as an $18 million, multi-year/multi-system project (The Integrated Nurse Leadership Program) to measurably improve outcomes, for which Julie was the Program Director.Current outcomes resulting from this work include:
In addition to the above noted work, Ms. Kliger is also working with the California Association of Public Hospitals as the state-wide sepsis consultant, Stanford University’s Clinical Excellence Research Center as coach to the Fellows, Institute for Healthcare Improvement (IHI) as a faculty member, Daughters of Charity Health System as their state-wide sepsis consultant, Agency for Health Research Quality Innovator, 3M, among other private and not-for-profit organizations.To further her work, Ms. Kliger established The Altos Group, an organizational improvement and management advisory firm that works exclusively with healthcare organizations. With a philosophy focused on outcomes, implementation and partnership, The Altos Group helps clients achieve quantifiable improvements in care by developing the leadership skill-set of front line clinicians.Prior to establishing her own firm, Ms. Kliger worked for the University of California Office of the President in the Division of Clinical Services Development as Associate Director of Quality. In this position she led the implementation of the first ever system-wide, web based error reporting program, which is still active across all five academic medical centers. Due to her work on this project, she was asked to be a member of the National Quality Forum’s task force to develop a national taxonomy standard for error reporting systems.Ms. Kliger is a published author and her articles can be found in the Archives of Internal Medicine (April, 2010), Joint Commissions' Journal on Quality and Patient Safety (Dec, 2009 and Feb, 2012), Journal of Nursing Administration (March, 2010) among several other notable publications. She has been an invited speaker at numerous national conferences including, Joint Commission, National Quality Forum, University Health Consortium (UHC), RAND Corp., Stanford University, American College of Emergency Physicians (ACEP), BMJ’s International Conference, Robert Wood Johnson Foundation (RWJF), Moore Foundation, Institute for Healthcare Improvement (IHI), American Organization of Nurse Executives (AONE).Ms. Kliger completed her Master's in Public Administration at Harvard University’s Kennedy School of Government where she focused on patient safety and error reduction policies. She holds a Bachelor's of Science in Nursing from Columbia University in New York City and a Bachelor’s of Arts from UC Berkeley.
- 54.5% reduction in sepsis mortality
- 30.0% reduction in medication errors